Sales and delivery conditions

Prices to the public means with included IVA and the minimum of order is euros 20,00 €

The shopping charges NOT APPEARS at the end of the list in the cart,they will comunicated after receiving the orderAnd we will be careful to communicate the total amount to the customer before making any payment by PayPal mail complete with this information.
To make orders there is no need a preventive registration.
Orders are shipped within 1 working day of acceptance and shipped by reliable courier of our choice.
In the event of receiving of bad conditions items the  customer will have to report the drawback with an e-mail enter 48 from reception.
Who diden't feel satisfied about purchased articles, has the right to withdraw,upon written comunication enter 7 days from reception of the products.
In both cases,the customer must came back the assets enter 8 days from comunication and the shopping fees are to her.
No return will be accepted after this period.
The price replacement will be agreed between the parts.

For Italy only the shipping costs are:
8,40 € box to 9,9 kg.
14,90 € box other 10 kg.

Different shipping costs for: Sardegna, Sicilia, Calabria, Isole Minori e zone disagiate in base alle tariffe del corriere.

For other country the UPS shipping costs are:

- until 249,99 Euro of spending: 25,00 €

- over 250,00 Euro of spending: FREE

Cantavenna uses this couriers:

- TNT (with sms notice at the moment of load for delivery,about that is required the number of mobile phone!).

- UPS with electronic tracking (not for bulky and heavy packs - UPS service isn't for Sicilia, Sardegna, Calabria).

The timing of delivery vary depending on destination and can be of 1 day or  2 max until 3 days workong for Puglia and Calabria.
For the islands the timings are longer and depends from the contitions of the sea,arriving at 3/4 days.
We remind that couriers don't deliver on Saturdays and Sundays.
For urgent (delivery in one day) contact us in advance, the shipping fee will change.

Track your pack:


- PayPal circuit (can be use PostePay).
- Bank transfer with sending by fax (011 19792818) or by e-mail from the receipt.
- Countersigns (service cost 6,00 €).
Inside the pack you will find the receipt.


The user who has purchased products through the Site has the right to withdraw from the contract concluded with Cantavenna without any penalty and without specifying the reason, within 14 days from the date of receipt of the goods, unless otherwise specified.

In the case of the purchase of more than one item by single order but delivered separately, the 14 day period starts from the date of receipt of the last ordered product.

Corso Unione Sovietica, 320 – Turin
10135 Turin

Cancellation can also be made by e-mail at the address or

You must also dispatch the products purchased at the following address within 14 days from the date of the notice of withdrawal by using a carrier of your choice and at your own expense:

Corso Unione Sovietica, 320 – Turin
10135 Turin

The costs and risks associated with the return of the products are borne by the user.

Cantavenna will repay to the user the sums paid including the shipping costs incurred for sending the product, except for the additional costs arising from any user's choice of a delivery type other than the standard delivery provided by Cantavenna.

For all withdrawal mode, the products must be returned intact and suitably packed, preferably in their original packaging, complete with all accessories.

According to art. 57, subsection 2 of the Consumption Code, the user is responsible for reducing the value of the products resulting from manipulation of the products themselves other than the one required to establish the nature, characteristics and operation of the goods. In that case, Cantavenna reserves the right to ask the user for refusal of the reduction found value.

For the exercise of the right of withdrawal it is not required that the goods to be returned be secured against theft and accidental transport damage. However, since the risk of returning the goods to the buyer, Cantavenna invites the buyer who wishes to exercise the right to withdraw at the expense of the value indicated in the order confirmation email of purchase.

In accordance with art. 56, section III of the Consumption Code, only after returning the product or only after verifying that the user has returned the goods, Cantavenna will proceed as soon as possible to the repayment of the user.

The amount of the refund will be credited to the same payment method used for the purchase, unless otherwise agreed with the user.

The currency date of the amount refunded will be the same as the debit. Your user's ability to adhere to ongoing business offers remains unchanged.

According to art. 59 of the Consumption Code, the right of withdrawal is excluded where the sale relates to custom-made or custom-made products or which, by their nature, can not be returned or are likely to deteriorate or alter rapidly or sealed goods that are not Lend themselves to be returned for hygienic reasons or related to health protection and were opened after delivery.


The products offered on the Site are in compliance with the national and Community legislation in force in Italy.

Images and colors of products published on the Website may differ from actual ones due to the local settings of the systems and / or tools used to display them. Cantavenna is not responsible for the non-correspondence between the ordered product and the description of the product on the site, in the event that the non-correspondence stems from errors of the description attributable to the supplier and of which Cantavenna was neither and could not be aware of use of normal diligence.

All products sold on the Site are covered by the Legal Compliance Warranty provided by articles 128-135 of the Consumption Code ("Legal Guarantee"). The Legal Warranty is reserved to consumers.

In the event of a defect in conformity of the products purchased with respect to the description published on the site, you are entitled to repair or replace the product without any additional expense where this is possible in relation to the number of copies still available for sale and Unless substitution or repair is excessively costly for the seller in consideration of the value that the good would have, if there was no conformity, and the magnitude of that defect. Alternatively, you are entitled to a contract termination or a reduction in the price, in accordance with the following provisions.

1 - The seller is liable to the consumer for any defective compliance existing at the time of delivery of the product and which occurs within two years of such delivery. The defect of conformity must be denounced to the seller, subject to termination of the warranty, within two months of the date on which it was discovered.

2 - Unless otherwise proven, it is assumed that the defects of conformity that occur within six months of delivery of the product already existed on that date, unless such a hypothesis is incompatible with the nature of the product or the nature of the defect of conformity. In order to benefit from the Legal Guarantee, you must then provide proof of the date of purchase and delivery of the goods.

3 -In case of termination of the contract, Cantavenna will return the price paid by the user in addition to the shipping costs and any additional costs.

In the event of a reduction in the price, Cantavenna will return the reduction amount previously agreed upon with the user.

In any case, the refund amount will be communicated to you by email and credited to the payment method used by you to purchase.

The user must agree with Cantavenna on how to dispatch the goods.

Products that are repaired, modified, or otherwise modified by the User are excluded from the Legal Warranty. The scope of the Legal Warranty also excludes any failures, malfunctions or other defects caused by accidental or unauthorized accidents, or by use of the product not complying with its intended use and / or as provided in the documentation A technique attached to the product, where it exists, or in the instructions for its use.

Conventional guarantees for the products sold are those provided directly by the manufacturer.

In no case Cantavenna may be held liable for any breach of any of the obligations arising out of these General Terms in the event that the breach is caused by a fortuitous and / or force majeure, including, but not limited to, , Natural catastrophes, terrorist acts, network malfunctions and / or blackouts.

relativo alla risoluzione delle controversie online dei consumatori

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